• How To Make A Claim

Step 1: Customer initiates a claim request

Customers are required to check the damaged areas to ensure the repair work needed falls within the specified guidelines included within the Policy documentation and within the parameters of the SMART Repair Assessment Guide.

Step 2: SMART Policy is checked for validity

The SMART Insurance Consultant will check the validity of the policy before continuing to the actual registration of the claim.  In some instances the customer may be asked to provide a photo of the damage to support the claim.


 

 

Step 3: Vehicle repaired

Once authorised a date and convenient place will be confirmed for the repair work to be carried out. At home, at work, the customer's choice!

"We are delighted with SMART Insurance as one of our major F and I products, as it has proved itself in delivering real value to our customers. They are happy with the protection it affords them for their car and have been very satisfied with the professional convenient repairs, carried our under the policy. As Mercedes Benz of Hertfordshire, we have been very pleased with the significant growing incremental profit that this innovative product delivers for us. Andrew Gallacher Sales Director"
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